Privacy Policy

Effective Date: January 1, 2026

This Privacy Policy applies to anyone accessing or using the website located at www.socialsbykay.com, including any related mobile applications, digital products, memberships, client portals, forms, and associated platforms (collectively, the “Site”), owned and operated by Socials By Kay (“Socials By Kay,” “we,” “us,” or “our”).

Socials By Kay is a social media strategy and content agency serving businesses in Richmond, Northern Virginia (NOVA) and beyond.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information.

INFORMATION WE COLLECT

We collect personal information that you voluntarily provide when you:

  • Submit an inquiry form

  • Book a consultation

  • Sign a client agreement

  • Purchase services

  • Subscribe to emails

  • Download resources

  • Communicate with us via email or social media

Our hosting and analytics systems may also automatically collect limited, non-identifiable information about your visit, such as:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on pages

  • General geographic location (city/state level)

This data is used for website performance, analytics, and marketing optimization.

PERSONAL INFORMATION YOU MAY PROVIDE

The information you may provide includes:

  • Full name

  • Email address

  • Phone number

  • Business name

  • Business address

  • Billing address

  • Payment information (processed securely through third-party processors such as Stripe or Squarespace Payments)

  • Account login credentials (if applicable)

  • Purchase history

  • Project details and content materials you share

  • Social media account access (when required for services)

  • Any additional information submitted through forms or correspondence

PURPOSE OF COLLECTION

We collect personal information to:

  • Deliver social media management and content services

  • Process payments and invoices

  • Manage client accounts and projects

  • Communicate regarding services, updates, and inquiries

  • Improve our website, services, and marketing

  • Send newsletters, updates, or promotional offers (you may unsubscribe at any time)

  • Comply with legal and accounting obligations

By using our Site or submitting your information, you consent to the collection and use of your information as outlined in this Privacy Policy.

RECORDKEEPING & RETENTION

We retain personal information only as long as necessary for:

  • Client service delivery

  • Communication and customer support

  • Accounting and tax obligations

  • Legal compliance

  • Internal recordkeeping

Information is securely deleted when no longer required.

SECURITY OF YOUR INFORMATION

We take reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no method of transmission over the internet is 100% secure. While we follow industry best practices, we cannot guarantee absolute security.

DISCLOSURE OF INFORMATION

We do not sell, rent, or trade your personal information.

We may share information with trusted third-party providers strictly for business operations, including:

  • Payment processors

  • Website hosting platforms

  • Email marketing services

  • Analytics providers

These providers are required to maintain confidentiality and safeguard your information.

LEGAL DISCLOSURE

We may disclose personal information if required by law, subpoena, court order, or governmental request, or if necessary to protect our rights, business, or clients.

If Socials By Kay is involved in a merger, sale, or transfer of assets, your information may be transferred as part of that transaction.

ACCESSING OR UPDATING YOUR INFORMATION

You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion (where legally permitted)

Requests may require identity verification and will be processed within a reasonable timeframe.

To make a request, contact us at:

📧 contact@socialsbykay.com

THIRD-PARTY LINKS

Our Site may contain links to third-party websites or platforms (including social media platforms). We are not responsible for the privacy practices or content of those external sites.

USER-GENERATED CONTENT

If you voluntarily post comments, testimonials, reviews, or social media content mentioning Socials By Kay, that information may be publicly visible. We are not responsible for how third parties use publicly shared information.

CHILDREN’S PRIVACY

Our services are intended for business owners and individuals aged 18 and older. We do not knowingly collect personal information from individuals under 18. If we become aware such information has been collected, we will promptly delete it.

COOKIE POLICY

We use cookies and similar technologies to:

  • Improve user experience

  • Analyze website performance

  • Support marketing efforts

You may disable cookies in your browser settings; however, doing so may impact certain website functionality.

CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

Continued use of the Site constitutes acceptance of any changes.

CONTACT INFORMATION

If you have questions regarding this Privacy Policy, please contact:

Socials By Kay
📍 Serving Richmond and beyond
📧 contact@socialsbykay.com